On receipt of your cleared funds, money will be transferred to your designated account within 24 hours, in the normal course of events.
You can make transfers in HKD, USD, AUD, CAD, CHF, EUR, GPB, JPY, CNH, NZD, SGD, ZAR, DKK, NOK and/or SEK.
The minimum transfer amount using Global Payments is US$2,000 or its equivalent. During the account opening process, a transfer limit will be agreed with you based on your transaction needs. If you require a one-off larger transaction, you can contact our customer support team to assist with the booking.
Global Payments will keep the rate you have booked for two days. If we have not received your funds and not been able to contact you after two days, the transaction may be cancelled. A reverse trade will need to be booked, as the original deal will have already been executed in the market. Any loss incurred from closing out the deal will need to be borne by you. We understand that there are sometimes delays in transferring your funds to us. Please advise of this and we can amend the settlement date of your transfer.
You will need to call our 24-hour FX hotline +852 3920 2720 to book a forward trade. A deposit of 5% of the sell amount of the trade must be deposited as collateral against the forward trade.
You can log on to the Global Payments platform to book a deal from Monday morning (5am Summer time/6am Winter time) to Saturday morning (5am Summer time/6am Winter time).
You can track the status of your transfer by clicking on the ‘track’ function.
Your funds received notification will let you know when we have received the funds from your bank, and your funds paid notification informs you when we’ve sent the funds to your recipient’s bank account.
We accept payment by bank transfer. For more information, please see the Transfer Instructions page.
You need to call our 24-hour FX hotline at +852 3920 2720 to revise the details.
If your account has been locked due to too many incorrect attempts to sign in or for security reasons, please call our 24-hour FX hotline at +852 3920 2720.
You can find out the exchange rate for a specific country by using our Currency Converter. Additionally, the real-time exchange rate will also be displayed during the transfer process.
This arrangement is to comply with the anti-money laundering regulations enforced by the SFC and Hong Kong Customs and Excise department for financial institutions.